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Smiley survey kiosk for airports

Tell the story of the passenger journey through your airport in data

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We’re helping thousands of companies get their customer experience and employee engagement right.

Real-time operational performance impact

Running a busy airport is tough – there’s always something going on and keeping an eye on everything at once is hard. Surveyapp’s survey kiosk delivers real-time passenger experience data so you can identify and solve problems before they impact the operation.

Learn more about your passengers than ever before

Surveyapp’s survey kiosks can scan boarding passes to deliver real-time insights about how specific passengers experience the airport. Do economy & business class passengers report the same satisfaction? What about families with children & solo travellers? Find out with Surveyapp.

Reliable answers to difficult questions

Are the shops & cafes in the best places? Is there enough seating at check-in? What patterns are there in how passengers experience security? Surveyapp’s survey kiosks display intuitive & customisable surveys getting to the heart of the matter. When it comes to security, Surveyapp helps you pay attention to the details. Are passengers frustrated with the queues or the process itself. Are the staff friendly and making a tricky part of the journey as easy as possible. Find out with Surveyapp.

Valid data for assessing contractor performance & service-level agreements

Create measurable and meaningful insights into how long customers have to wait at security or to get their bags. Use these to develop service-level agreements that create the right incentives for contractors to deliver the service standards your customers deserve.

 

Assess customer satisfaction at every stage of the passenger experience

Which parts of your airport are the top-performers and which need improvement when it comes to the passenger experience? Surveyapp delivers rich real-time data showing where exactly in your airport is doing well at each different point in time.

 

Provide instant passenger feedback to airlines

How do passengers feel about their flights the moment they get off the plane? Airlines don’t know. Why not tell them with data generated by Surveyapp kiosks at the arrivals gates? Learn about your airlines’ passengers to offer better services & create value-added data that airlines will be willing to pay for.

Simple graphical surveys appropriate to all cultures & languages

Every day passengers speaking dozens of languages pass through your airport. Surveyapp research can be done in any language.

SurveyApp works across all your research channels

Put up posters or signs with QR codes across your airport and passengers scanning them with their phone get a SurveyApp survey delivered straight to their device. The survey can be customised to the exact place and time the passenger scans the code, from check-in to baggage claim and morning to night.

Covid hygiene procedure compliance

Surveyapp’s survey kiosks can be fitted with hand sanitiser, anti-bacterial film, PPE dispensers and hygiene information signs that reassure your passengers and help them move through the airport as hygienically as possible.

Powerful gesture recognition delivers touchless responses

Some passengers are cautious about touching survey equipment. Because Surveyapp equipment is fitted with cameras it is possible for customers to deliver their answers using simple, intuitive gestures.

See what Surveyapp can do for your business

Get your CX program up and running in days, not months.
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